SHIPPING & DELIVERY All pieces are handmade in Mexico City, so please allow up to 5-10 working days for delivery. Please email for any urgent delivery requests. Flat rate per region Ciudad de México: Free Rest of Mexico: $10 USD USA: $50.00 USD Free shipping to North America on orders above $600.00 USD Canada: $50.00 USD Europe, Australia & Asia Send us an email with your country, city and zip code, to receive a quote to your destination. All orders are custom packaged with special care to ensure the quality and safety of your purchase. Unless specified otherwise, all orders are shipped via FEDEX. Please email with any inquiries prior to purchase. ROBERTO SANCHEZ is not responsible for any duties, taxes, or other fees that may be applied to international shipments. RETURNS & EXCHANGES All sales on ROBERTO SANCHEZ are final. If you have any questions about a piece before making a purchase, please do not hesitate to email. We will gladly address any questions or concerns you may have. In the event you receive an item that you believe is damaged or defective, we require that you email HELLO@ROBERTOSANCHEZ.CO within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair. If you purchased a ROBERTO SANCHEZ piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.